I gave Staffordshire Triumph some negative feedback in the Triumph new bike survey, after they dropped my bike uncrating it, not supplying the top box as promised (Mr Triumph's fault) and fitting the wrong number plate. Which resulted in having the weirdest conversation I have ever had!
I dropped my bike off last night for its 500 miles service and they gave me a Speed Triple loaner bike to get home and back. I live about 10 miles away. Asked the service guy how do I know how much fuel is in it and he says it has a yellow reserve light which means 30 miles left. It transpires he should have told me that when I return it, make sure the yellow light is off.
I gets about 10 yards and the light is on. Had it just come on or been on awhile? I don't know.
Gets call today to say bike ready. Before I leave checks to see how much fuel is in the bike and I can hear it sloshing but puts a litre or so in out of my jerry-can I use to fill up my lawn mower. Bimbles back; yellow reserve light is on, and as I walk in the girl who sold me the bike appears to be having her lunch with her colleagues, we make brief eye contact and a brief smile and I go to see the service man. Spend 20 or so mins sorting stuff out. Gets on bike and comes home.
Gets a call at 15:00 today from "Bob from Staffordshire Triumph" asking me about the service I had received today and then asks about my survey feedback. I was on another call so agreed to speak later.
This is where it starts to get weird!
We speak at 16:30 which results in him accusing me of not putting petrol in the loan bike, ignoring his sales girl and why not supplying the top box is his fault!
I asked him who he was and he said he pays the bills. Took a couple of attempts for him to admit he is the owner!
The conversation gets more and more heated and I end up swearing (
something I am not proud of) and apologising. It was like being spoken to by a school teacher who was trying to get me to admit it was all my fault.
He finishes off by saying they are a friendly lot and implying he wont hold the negative feedback against me!
I ended up in saying, don't worry about it as he wont' see me or my bike again!
End result, the clock they gave me is in the bin and the t-shirt will be given back to them.
So it looks like I will taking it Bill Smiths in future.