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Offline NiK

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Re: Mk3 stranded!
« Reply #40 on: October 04, 2018, 09:16:37 AM »
You're all right, of course.

Now what I cannot accept is having a bike immobilized for two weeks now without any progress from Triumph.
If I had bought a Chinese cheap crap, I could have myself to blame.
But a European €20k bike?! Seriously?!
Not even the slightest of communication if I don't harass the dealer by phone everyday?!

Online Icy

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Re: Mk3 stranded!
« Reply #41 on: October 04, 2018, 12:14:12 PM »
*Originally Posted by NiK [+]
You're all right, of course.

Now what I cannot accept is having a bike immobilized for two weeks now without any progress from Triumph.
If I had bought a Chinese cheap crap, I could have myself to blame.
But a European €20k bike?! Seriously?!
Not even the slightest of communication if I don't harass the dealer by phone everyday?!

It's the dealer...
"It's easy to learn how to speak, it takes a lot more to learn how to actually say something." ~Icy
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Online Will Morgan

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Re: Mk3 stranded!
« Reply #42 on: October 04, 2018, 03:30:21 PM »
*Originally Posted by Icy [+]
It's the dealer...

 :0461:
I think you've got the patience of a saint. By now I'd be harassing Triumph HQ in England about the bike AND the dealer!

Offline NiK

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Re: Mk3 stranded!
« Reply #43 on: October 04, 2018, 04:05:58 PM »
Yes, I think I'll try and find a contact email at HQ.

Now the dealer's about to try to transplant another instrument cluster on my bike to see if it would start!

Online CaptainTrips

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Re: Mk3 stranded!
« Reply #44 on: October 04, 2018, 04:11:48 PM »
*Originally Posted by NiK [+]
Yes, I think I'll try and find a contact email at HQ.

Now the dealer's about to try to transplant another instrument cluster on my bike to see if it would start!
That just sounds like desperation. Given your previous bike's history, I think that you would be justified in telling HQ that you are at the point that you want a full refund as the bike is not fit for purpose.
"The test of the machine is the satisfaction it gives you. There isn't any other test."   --   Robert M. Pirsig

Online Icy

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Re: Mk3 stranded!
« Reply #45 on: October 04, 2018, 04:29:59 PM »
*Originally Posted by CaptainTrips [+]
That just sounds like desperation. Given your previous bike's history, I think that you would be justified in telling HQ that you are at the point that you want a full refund as the bike is not fit for purpose.

 :0461: That's a lemon if I've ever seen one.
"It's easy to learn how to speak, it takes a lot more to learn how to actually say something." ~Icy
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Offline NiK

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Re: Mk3 stranded!
« Reply #46 on: October 05, 2018, 09:20:06 AM »
I agree.
At the very least, I would accept a new bike as a replacement.
But I expect big T no to comply with ease!

Online Gazza13

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Re: Mk3 stranded!
« Reply #47 on: October 05, 2018, 02:34:31 PM »
Very poor service all round from Triumph.

Looks like you have the old Friday afternoon just before knocking off syndrome bike.
I'm not being smart I think, as you say a 20k euro bike, this is shocking and Triumph
either fix it sharpish or, as I think you would prefer, replace it.

I have a 2013 Tex and was thinking about replacing it next year for a new Tiger 1200.
Got to admit having second thoughts now. The Tex has never let me down and is still
a fabulous all round bike.

Are these bikes just getting to sophisticated and when they break to hard to fix. :084:

Offline NiK

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Re: Mk3 stranded!
« Reply #48 on: October 05, 2018, 04:11:56 PM »
Hey Scotsman, you know where our world is going to, right?
A healthy business demands that customers buy the new iteration of your product. Marketing actually rules every market and nowadays it's 'go digital' or die.

Bike manufacturers have never been tech companies. Computer science is a job. You can't go amateur and hope for any success. So you outsource what you don't master. And voilà! You build a complex system with a SPOF (Single Point Of Failure) for which you lack skills.

I just hope that I've been extremely unlucky and wish you all T12 owners the best of luck with this otherwise excellent bike!

Online CaptainTrips

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Re: Mk3 stranded!
« Reply #49 on: October 05, 2018, 04:27:29 PM »
Looks like the other 'low battery warning' thread may have been resolved by a loose ground strap found on the back of the engine.
"The test of the machine is the satisfaction it gives you. There isn't any other test."   --   Robert M. Pirsig

 


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