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Offline NiK

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Re: Mk3 stranded!
« Reply #120 on: November 08, 2018, 08:58:57 AM »
*Originally Posted by CaptainTrips [+]
And that is why the default action will be to shut down and not allow a restart.
Yeah, sure.
As long as it doesn't happen when you're trying to get yourself out of potentially lethal road trouble...

I'm essentially with you on the analysis. And that's why the dealer keeps the bike for some days again, checking there is nothing wrong that would have triggered the (unforgivable) bug. Nothing visible that is. And like you I suspect this could very well be something completely invisible, like a current anywhere just under/above an unexpected threshold value somewhere. If this is the case, we have a system that wasn't properly proven for every possible state and lacking monitoring functions.

Offline Wiliam

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Re: Mk3 stranded!
« Reply #121 on: November 09, 2018, 03:55:57 AM »
I had a new 17 xrt, pretty much same thing, but of course no key fob. Turn on key and everything comes on, But hit starter button....... nothing happened. Was at dealer for more than 5 months, they replaced everything on bile, all wiring, sensors,computers, switches, never found the problem. After me calling Triumph USA in Atlanta every day the last month of not having the bike, they finally replaced my bike with a new 17 xrt, full warranty of course....

Offline NiK

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Re: Mk3 stranded!
« Reply #122 on: November 09, 2018, 09:19:07 AM »
Today I'll try to get my bike back.
The dealer did some expert testing (i.e. he rode it) and deems it clear for take off.
Just for the sake of being unlucky to the very end, the dealer shop is currently blocked by emergency services:
https://medias.laprovence.com/BYnPNQzkNUFE1jHPJim8JVtcW2o=/850x575/top/smart/beda6dcc1d1c4300929210e24452fc88/1541486856_courslieutaudd.jpg

Sometimes probabilities are against you...

Online Icy

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Re: Mk3 stranded!
« Reply #123 on: November 09, 2018, 11:53:16 AM »
*Originally Posted by NiK [+]
Today I'll try to get my bike back.
The dealer did some expert testing (i.e. he rode it) and deems it clear for take off.
Just for the sake of being unlucky to the very end, the dealer shop is currently blocked by emergency services:
https://medias.laprovence.com/BYnPNQzkNUFE1jHPJim8JVtcW2o=/850x575/top/smart/beda6dcc1d1c4300929210e24452fc88/1541486856_courslieutaudd.jpg

Sometimes probabilities are against you...

oh mon dieu. it's like Murphy's law:

Problems strike in groups of three,
The third problem though, is usually not the last of the first group,
It's the first of the second group...

ayayayay  :157:
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Offline NiK

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Re: Mk3 stranded!
« Reply #124 on: November 09, 2018, 02:48:00 PM »
I got it back!!!!!
Negociated a couple of minutes with the police guarding the entrance of the improvised rescue HQ and they finally let me go through.

I mostly went from the dealer back to work, so essentially town trafic (complete with jams, scooters and phoning pedestrians), but wow! How did I miss my mighty Tiger!!!
Instant pleasure after almost two months on a CBF1000.

I had details from the chief mech at the dealer (an old wolfie; 20 year chief mech at Honda):
- The parts they ordered under warranty (keyless assembly) never showed. No clue as if they'll arrive. They're useless now anyway.
- The new firmware was probably already developped, Triumph UK directly sent it to my dealer and it solved the problem. They stated to the dealer that this is a "permanent fix". I don't know exactly how they can be so sure, but maybe they'll answer my own request for details...
- I'm not alone stranded. My solved case allowed an owner on the remote island of La Réunion (Indian Ocean, near Madagascar) to get his bike back. So much for communication across the Triumph dealers network!
- What the mech (and I) don't get is how does Triumph let owners ride an old buggy software, patiently waiting for stranding to happen??!! This should be a recall.
- The dealer didn't want to bash his hierarchy, but through careful questioning, I deduced that my suspicion might well be right: the weak link across Triumph from mothership to NiK is Triumph France. They don't understand a thing, they don't react unless threatened, they never ever explain, let alone apologize. If mothership answers my request, I'll be pretty straightforward in my appreciation of their French representative. I know first hand how hard it can be to find valuable local representatives across the world, but it's the whole brand reputation that is damaged in such failures!

Online Icy

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Re: Mk3 stranded!
« Reply #125 on: November 09, 2018, 03:21:44 PM »
 :082:  :047: :046: :152: :062:  :028:  :821:

and all the rest of the happy emoticons for you my friend. all's well that ends well. happy Tex'ing  from now on  :305:
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Offline Tiger Lad

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Re: Mk3 stranded!
« Reply #126 on: November 09, 2018, 03:35:13 PM »
Great news :031: :046: :046: :047: :047:  hope you have good weather over the weekend to go for a blast.

Offline NiK

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Re: Mk3 stranded!
« Reply #127 on: November 09, 2018, 04:00:10 PM »
Thanks guys!
The weather here has been crap for too long now (I don't remember such a long rain row and I've been here for 25 years now), but honestly heavy rain at night (my trip home tonight) won't ruin my pleasure of riding a PROPER bike again (c8

Only thing is, as always, the dealer forgot to reactivate the CC.
Now where did I put this procedure?

Offline CaptainTrips

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Re: Mk3 stranded!
« Reply #128 on: November 09, 2018, 04:27:34 PM »
*Originally Posted by NiK [+]
They stated to the dealer that this is a "permanent fix". I don't know exactly how they can be so sure, but maybe they'll answer my own request for details...
The 'permanent fix' is probably new coded that says 'if [condition] then ignore()".
"The test of the machine is the satisfaction it gives you. There isn't any other test."   --   Robert M. Pirsig

Offline guiri

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Re: Mk3 stranded!
« Reply #129 on: November 09, 2018, 07:18:39 PM »
*Originally Posted by NiK [+]
- The new firmware was probably already developped, Triumph UK directly sent it to my dealer and it solved the problem. They stated to the dealer that this is a "permanent fix". I don't know exactly how they can be so sure, but maybe they'll answer my own request for details...

Hi NiK

I had my own firmware adventure as an early adopter at the start of the year, when my bike was recalled by the dealer having had it home for one day! I posted about it here.

They wrote in the service handbook that they applied update SB554. Did they do anything similar in your case?

Cheers
guiri

 


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